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Customer Self-Service

Baxter’s eServices Centre is a proprietary website. It is an e-Business solution, designed and supported 100% by Baxter’s knowledgeable and expert eTeam. We’re committed to advancing the potential of e-Business for all our customers.

The eServices Centre is open Monday to Friday, from 7:00 am to 7:00 pm, and if assistance is needed, our e-Business support team is available Monday to Friday from 8:00 am to 5:00 pm by calling 1300 789 646 (Australia) or 0800 220 030 (New Zealand).

Through https://www.ecomm.baxter.com/css/ you can browse our product catalogue, check product prices and availability and, of course, place orders electronically. User friendly, the eServices Centre makes order entry via phone or fax seem tedious and inefficient.

A private trading exchange

A personal computer with Internet access is all you need to use the eServices Centre. You don’t need a materials management or enterprise resource planning system. And best of all, it’s free.

Typical eServices Centre trading partners

The eServices Centre is a great e-Business solution for organisations that typically enter 20 or fewer orders per buyer, per day.

Our eServices trading partners include:

  • Hospitals
  • National and regional dialysis centres
  • Medical and surgical distributors

Transactions available through the eServices

We continue to increase the functionality of eServices to keep pace with the changing needs of our customers. This functionality complements our other e-Business solutions, like EDI, by providing an online customer service capability.

Currently, eServices supports the following e-Business transactions:

  • Catalogue product search
  • Price and availability
  • Order placement
  • Order acknowledgement
  • Order status
  • Accounts payable aging
  • Invoice history and printing capability

Your workstation needs

A PC with Internet access is all you need. For best performance results, we recommend the following minimum system requirements:

  • Pentium® III processor
  • 128 RAM memory
  • Microsoft Windows® 98, Windows® NT 4.0 or Windows® 2000
  • Microsoft Internet Explorer® 5.5 service pack 2 & above
  • Netscape® 6.0 and above
  • 1024 x 768 (16) bit monitor resolution
  • Medium to high speed Internet connection, such as cable, DSL or higher
  • No hard drive restrictions

A PC with Internet access is all you need. For best performance results, we recommend the following minimum system requirements:

Enhanced Services

Baxter offers a variety of enhanced services like Electronic Data Interchange (EDI), Customer Self Service and Ward delivery options.