Enhanced Services

Logistics capabilities
Baxter Healthcare is one of the few suppliers in the healthcare industry that controls and operates its own logistics operation.  Our extensive distribution network across Australia and New Zealand allow us to control customer orders right through to delivery,  in most instances via our own dedicated truck fleet.

Each warehouse has achieved ISO9001 Quality Management Standard, International Customer Service Accreditation Standard, ISO14001 Environmental Standard, AS4801 Safety Standard and compliance to GMP requirements and AS4187 for handling of sterile products.

Baxter Healthcare has built a reputation as one of the premier suppliers in the industry.

Ward Delivery Service
Baxter Healthcare has been providing a ward delivery service in Australia now for more then 10 years. Currently Baxter services more then 50 hospitals with some form of value added service. These service offerings are flexible and tailored to the individual customers requirements.  They can range from managing EDI orders for individual wards delivered to the hospital dock, through to a full service offering including stock count, order management, delivery and put away (including stock rotation).

Benefits and Savings
Case Study

• One customer realised over $100,000 p.a. saving with the introduction of our ward delivery service.
• Warehouse space was reduced by 1400m2 ($16,000 p.a.) despite a significant increase in demand at the new campus.
• Reduction of hospital inventory saved approximately $50,000 p.a.
• Ward replenishment labour reduced from 38 hours to 5 hours per week, saving $43,000 p.a.
• Stock outs and expired stock eliminated.
• Purchase order administration and internal customer billing simplified.
• OH& S issues improved with better product access with heavier and fast moving lines moved to waist height. 
• Ward level storage utilisation increased.
• Ability to absorb increases in activity with no additional operational costs.
• Medical emergencies supported through 24/7 procedure.

Ideal for ERP/MMIS users
If your organisation uses or plans to implement an enterprise resource planning (ERP) or materials management information system (MMIS), consider electronic data interchange – EDI.

It boosts the efficiencies of ERP and MMIS systems and automates cycle steps, from order entry through invoice payment, without human intervention. EDI is commonly used by organisations having Lawson®, MeditechTM , Oracle®, PeopleSoft®, SAP®, SMS® MedSeries 4® or other materials management systems.

A private trading exchange
EDI requires a dedicated “pipeline” between your organisation and each supplier, creating the most direct communications route. The connectivity between your computer and ours allows us to transact business and exchange data, electronically and securely around the clock.

Purchase orders, order acknowledgements and invoices can be issued and transmitted – accurately – without re-keying data.

Imagine the automatic creation and electronic submission of a purchase order when product inventory at any one of multiple sites reaches pre-established reorder levels. Just-in-time inventory is just one of many advantages our EDI customers enjoy.

Our typical EDI trading partners
Many of our electronic transactions are exchanged using EDI. We trade with healthcare providers via EDI, including:

• Hospitals
• National and regional dialysis centres
• Medical and surgical distributors

EDI functionality
We continuously enhance our capabilities to meet customers’ needs. The following are the EDI transactions and associated transaction numbers we currently support:

• Purchase Order (850)
• Invoice message (INVOIC)
• Purchase order response message (ORDRSP)
• Purchase order message (ORDERS)

What you need to get started
EDI requires easily aquired technology, including:

• A computer with internet access or secure IP addressing capability (HTTPs)
• Communications capability that enables the transmission of standardised data (we can provide this if you don’t have it)
• An e-Business Service Provider or Value Added Network (VAN), which can enable the receipt and delivery of certified EDI transactions.

We’ll work directly with your technology team to establish connectivity with Baxter. Our hands-on involvement will make your EDI implementation hassle-free.

Enjoy the benefits in just weeks
Our experienced, Baxter e-Business team will guide you through the EDI how-to’s each step of the way.

Baxter’s eServices Centre is a proprietary website. It is an e-Business solution, designed and supported 100% by Baxter’s knowledgeable and expert eTeam. We’re committed to advancing the potential of e-Business for all our customers.

The eServices Centre is open Monday through Friday, from 7:00 a.m. to 7:00 p.m.,  and if you need assistance, our e-Business support team is available Monday through Friday from 8:00 a.m. to 5:00 p.m. by calling 1300 789 646 (Australia) or  0800 220 030 (New Zealand). Through https://www.ecomm.baxter.com/css/ you can browse our product catalogue, check product prices and availability and, of course, place orders electronically.

User friendly, the eServices Centre makes order entry via phone or fax seem tedious and inefficient.

Special technology and fees are not required
A personal computer with Internet access is all you need to use the eServices Centre. You don’t need a materials management or enterprise resource planning system. And best of all, it’s free.

Typical eServices Centre trading partners
The eServices Centre is a great e-Business solution for organisations that typically enter 20 or fewer orders per buyer per day.

Our eServices trading partners include:

• Hospitals
• National and regional dialysis centres
• Medical and surgical distributors

Transactions available through the eServices Centre
We continue to increase the functionality of eServices to keep pace with the changing needs of our customers. This functionality complements our other e-Business solutions, like EDI, by providing an online customer service capability. Currently, eServices supports
the following e-Business transactions:

• Catalogue product search
• Price and availability
• Order placement
• Order acknowledgement
• Order status
• Accounts payable aging
• Invoice history and printing capability

Your workstation needs
A PC with Internet access is all you need. For best performance results, we recommend the following minimum system requirements:

• Pentium® III processor
• 128 RAM memory
• Microsoft Windows® 98, Windows® NT 4.0 or Windows® 2000
• Microsoft Internet Explorer® 5.5 service pack 2 & above
• Netscape® 6.0 and above
• 1024 x 768 (16) bit monitor resolution
• Medium to high speed Internet connection, such as cable, DSL or higher
• No hard drive restrictions

A few steps and a few minutes for big benefits. Placing your first electronic order is just hours away. Our Baxter eTeam will take you through the simple set-up steps and show you how to optimise your eServices Centre solution. Register online today at https://www.ecomm.baxter.com/css/