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Baxter Technical Services was established in January 1996 to provide complete after sales service for all Baxter and allied third party vendor products sold in Australia, New Zealand and the Pacific Islands. It is a regional network that is dedicated to working with customers to meet their individual service needs.
Baxter provides technical support for a diverse range of Baxter manufactured and third party equipment including machines and devices to provide haemodialysis and peritoneal dialysis, continuous renal replacement therapy, electronic infusion, pain control, blood collection and processing, enteral feeding and a wide range of ancillary and support devices used in hospitals and the home. |
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Technical support is provided by Baxter’s in-house engineers and technicians. We are also able to draw on the expertise at our many service and manufacturing facilities around the world to ensure the most current information is available to our customers. Our aim is to solve all issues first time, every time.
Baxter offers a 24x7 on-call service and we provide immediate telephone response on our toll free number (1800 063 093 in Australia, 0800 BAXEQUIP in New Zealand). Technical telephone support is provided within 30 minutes and on site response time will be within 24 hours or as mutually agreed with the customer.
In the event a home patient or their carer uses the on-call service to request clinical assistance they will be directed to their clinical support unit or hospital. |
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Technical training courses are presented by Baxter’s certified trainers using programs and materials from the manufacturing facilities. All courses cover clinical & operator overviews, analysis of electronic & mechanical functions and hydraulic & pneumatic flow paths as applicable, troubleshooting, maintenance and calibration procedures. All students receive a certificate of accomplishment at the end of the course. |
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Product repairs are performed by our trained technicians using only factory approved procedures. Repairs are performed on site or at Baxter’s service facilities located in Sydney and Auckland. All repairs include full recalibration and electrical safety testing before the device is released to the customer. |
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Only parts sourced from the original equipment manufacturers are sold by Baxter and used by our technicians. This ensures that quality parts are used every time and that they conform to the design specifications of the manufacturer exactly. Parts orders are delivered to the customer on the next working day for orders placed by 2.00pm (Sydney or Auckland time), subject to availability. |
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Baxter technicians use state of the art equipment for the repair and calibration of our customer’s devices. All test equipment is calibrated regularly to design specifications which ensure accurate measurement and calibration. Baxter Technical Services complies with the requirements of Baxter Australia’s ISO9001 certification and we are regularly audited to strict standards of service provision and documentation. |
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Baxter Technical Services can also assist customers with their asset management and compliance to AS/NZS3551 through the provision of service agreements for the repair and/or maintenance of the devices. Details on our service agreements are available on request. |
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