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Technical Services

Technical Services

Baxter operates a state-of-the-art Technical Service Centre in Auckland, New Zealand. We have a dedicated team of Service Engineers with vast field experience to provide a complete after sales service for all Baxter devices.

Operational Support

Operational support is provided for home patients and their carers using Baxter products for Renal Dialysis and Parenteral Nutrition.

Product Repairs

Product repairs are performed by our certified technicians using factory approved parts and procedures. Our technicians use the latest techniques both in-house and in the field and all repairs include recalibration and electrical safety testing before being released.

Technical Training

Regular technical training classes are held for customers, technicians and operators of Baxter devices and are delivered by Baxter’s certified trainers. Courses are held at the Baxter training centre or at a facility nominated by the customer. Courses cover therapy overview, clinical/operator overview, electronic function and maintenance, and calibration procedures.

Parts Ordering

Parts ordering is made easy by contacting the Baxter Service Centre during business hours on 1800 006 077.

Information on part numbers, pricing and availability can be provided on request. Parts availability and support are provided for the life of the product.

Service Agreements

Service agreements are available for all Baxter products to ensure high performance and prolonged product life. A range of agreements are available to suit individual needs.